New ERP System!
On 18 September, we will take the next step in our development within the WIKA Group by implementing a new Enterprise Resource Planning (ERP) system.
This investment is an important part of our efforts to strengthen our service and create even better conditions for handling orders, deliveries, and customer support efficiently.
Important information regarding the transition
As part of the transition to our new ERP system, we will temporarily be unable to process new orders or make deliveries during weeks 39 and 40. We therefore kindly ask you to plan upcoming orders well in advance of the transition.
Starting from 5 October, we look forward to resuming order processing according to our normal procedures. During the initial period following the go-live, there may be some delays in the handling of orders and enquiries.
Please note that the timeline for suppliers differs from that for customers. The transition period for suppliers runs from 15 September to 7 October.
As part of this transition, our order confirmations, invoices, and other business documents will also have an updated appearance.
What does this mean for you as a partner/suppplier?
In our day-to-day cooperation, most things will remain unchanged:
● The same contact persons
● The same communication channels
● The same high level of service
Invoices must meet the following requirements:
● Invoices should continue to be sent as a PDF via email to invoice@inor.se
● Postal invoices should be sent to: Box 9125, SE-200 39 Malmö, Sweden.
● One purchase order number per invoice. We will not be able to process consolidated invoices containing multiple purchase order numbers.
● Always state our reference on the invoice: purchase order number and purchaser.
For any other finance-related matters, please contact finance@inor.se
We remain available to answer any questions and provide support whenever needed. We appreciate your cooperation and understanding during this period and will do our utmost to ensure that the transition has as little impact on your business as possible.
Thank you for your continued trust and partnership.
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Frequently Asked Questions
When will the transition take place?
We will transition to our new ERP system on 18 September. From 5 October, we expect to resume normal order processing procedures.
Do I need to do anything as a customer?
No, under normal circumstances, no action is required from you.
Can I place orders as usual?
Yes, orders can be placed through the same contact channels as before.
Will the order confirmation look different?
Yes, our order confirmations will have an updated design.
Will invoices still be issued by the same company?
Yes.
Who should I contact if I experience any issues?
Please contact us here.